Secure Payment Notice

Optibide prioritizes payment security and settlement accuracy. By partnering with the global payment gateway company NHN KCP, we systematically protect the entire process—from customer payments to partner settlements—ensuring swift and error-free handling.

[Dual Security Processing]

- Card information is processed via tokenization and encryption without storage.

- Real time monitoring of the entire process from approval, capture, to refund.

[Error & Duplicate Payment Prevention]

- Duplicate transaction detection logic.

- Automated approval–capture matching to minimize billing errors.

[Settlement Accuracy]

- Automatic application of fees and taxes per transaction.

- Daily, weekly, and monthly settlement reports provided.

[Dispute Handling]

- Immediate submission of transaction ledgers and supporting documents in case of chargebacks.

- Transparent updates shared with both accommodation providers and customers.

- Enter payment info → Secure authentication → Approval notification → Reservation confirmed.

- In case of failure, immediate error code (limit exceeded, authentication failure, etc.) and retry guide provided.

- Deposits/on-site payments are notified in advance and processed locally.

- Confirm check-in/check-out data.

- Aggregate transactions and reflect taxes.

- Deposit into account according to the settlement schedule.

- Settlement statement issued (downloadable), with recalculation and adjustment in case of errors.

1. Who processes the payments?

Optibide integrates with NHN KCP to securely process approvals, captures, and refunds.

2. How long do refunds take?

Typically 3 to 14 days depending on the card issuer/bank. Some overseas cards may take longer.

3. Can receipts and tax invoices be issued?

Customers receive payment receipts immediately. Settlement-related documents for accommodations are available on settlement day. Advance requests can also be arranged.

4. What is the settlement cycle for accommodations?

Payments are made accurately according to the settlement cycle specified during property registration, as determined by NHN KCP.

NHN KCP is a payment gateway company connected to numerous domestic and international card issuers and easy-payment networks. It stably processes a variety of payment methods—including credit, debit, international cards, and easy-payment solutions—while maintaining infrastructure that meets security standards and compliance requirements.