Cancellations & Refunds
📌 Introduction
Once a traveler accepts a Bid and completes payment, the booking becomes final and non-cancellable. This rule ensures that the Bid System remains reliable and prevents abuse.
🚫 Cancellation by Travelers
- No cancellations are allowed after payment.
- Refunds are not provided unless required by law or in special cases handled by Optibide Support.
⚠️ Cancellation by Hotels
- Hotels must honor all confirmed bids.
- If a hotel fails to provide the booked room, Optibide may:
- Relocate the traveler to a similar hotel.
- Issue a refund (handled by Optibide, not the hotel).
- Apply penalties, including suspension of the hotel’s bidding privileges.
💳 Refund Process
- Refunds are only possible if the hotel cancels or fails to honor the booking.
- Refunds will be processed via the traveler’s original payment method.
- Processing time may vary depending on the payment provider (typically 5–10 business days).
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