Partner Rules

Introduction

Optibide partners must strictly comply with the following principles.

One-time Proposal Principle: For the same request, accommodations may only make a price proposal once. After submission, the price and conditions cannot be changed.
Total Amount Principle: No additional fees can be charged at check-in beyond the amount presented to the customer.
Additional Cost Disclosure Principle: Any additional costs not requested by the customer must be clearly disclosed.
Inclusion/Exclusion Disclosure Principle: Options not included (e.g., parking, lounge, swimming pool, spa) must be clearly indicated.
Room Type Assignment Responsibility Principle: The booked room type must be guaranteed. Upgrades are allowed, but downgrades are not permitted.
Actual Availability Guarantee Principle: The accommodation must guarantee actual availability of the room at the time of customer check-in.
Immediate Confirmation Guarantee Principle: Once the customer makes payment, the reservation must be confirmed immediately.
Non-Cancellation Guarantee Principle: Accommodations cannot unilaterally cancel after the customer’s payment.
Deposit Disclosure Principle: If the accommodation policy requires a deposit, it must be specified.
Non-Discrimination Principle: Optibide customers must not be discriminated against compared to customers from other channels.

Accuracy Principle: Details such as date, usage time, location, age restrictions, and inclusions/exclusions must be specified.
Total Amount Principle: The total amount payable by the customer must be clearly stated, and no extra charges may be required during use. However, if the customer chooses additional on-site options, this can be arranged in agreement with the customer.
Reservation Confirmation Guarantee Principle: Partners cannot unilaterally cancel after customer payment. In case of natural disasters, cancellation must be notified to Optibide at least one day before the scheduled use.

Accuracy of Product Description Principle: Package tour descriptions must match the actual travel experience.
Total Amount Principle: The total amount for the travel options selected by the customer must be indicated, and no additional on-site charges may be imposed.
Ban on Forced Additional Options Principle: Travel agencies must not force customers to purchase options not included in the Optibide-determined package. However, at the customer’s request, additional options can be arranged through mutual agreement.
No Unilateral Itinerary Change Principle: Sold package tours cannot be changed to another package unilaterally by the partner. In case of natural disasters, changes may be made with the customer’s consent through mutual agreement.
Cancellation & Refund Notice Principle: The cancellation and refund policy must comply with the travel partner’s regulations and be clearly explained to the customer in advance.