Privacy Policy

[Optibide] (hereinafter referred to as “the Company”) complies with the relevant privacy protection provisions under the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Personal Information Protection Act, and other applicable laws. We are committed to protecting the personal information of “users.”

This Privacy Policy explains how the “Company” collects, uses, stores, and manages users’ personal information safely and for what purposes it is utilized.

Article 1 (Items and Purposes of Personal Information Collection)

The “Company” collects and uses personal information for the following purposes. The information collected is limited to the minimum necessary to provide services and will not be collected without the “user’s” consent.

1. When signing up as a member and using the service

- Required items: Name, email address, password, mobile phone number, (for children under 14: legal guardian information)

- Purpose: Member identification, confirmation of service use, identity verification, service provision, handling complaints, delivering notices.

2. When booking/purchasing accommodation and travel services

- Required items: Reservation information (name, contact, email), payment information (credit card, bank account, etc.), travel details (departure date, return date, number of people, accommodation/service type, etc.)

- Purpose: Reservation and payment processing for partner services, transmitting reservation information to partners, reservation confirmation and change notifications, refund processing, issuing receipts

3. When registering as a partner and providing services (accommodation and travel service partners only)

- Required items: Business registration number, company name (or trade name), representative’s name, business address, contact information (main phone, email), bank account information (for settlement), detailed service information (accommodation details, service type, prices, photos, etc.), business license/permit information, liability insurance details

- Optional items: Business website address, logo image, manager’s information (name, contact details)

- Purpose: Partner registration and qualification review, signing and fulfilling service provision contracts, service management, settlement processing, delivering notices, dispute resolution

4. Automatically collected items during service use

- Items: IP address, service usage records (visit date/time, content used), device information (OS type, browser type), cookies, access logs, mobile device information (device model, OS version)

- Purpose: Service quality improvement, personalized service provision, prevention of fraudulent use, statistical analysis

5. When making inquiries and receiving consultations

- Items: Name, email address, contact details (additional information may be requested depending on inquiry)

- Purpose: Handling complaints, responding to grievances, providing accurate information

Article 2 (Retention and Use Period of Personal Information)

In principle, the “Company” destroys the “user’s” personal information without delay once the purpose of collection and use is achieved, or when the “user” withdraws membership or revokes consent. However, when it is necessary to retain information in accordance with relevant laws, the “Company” will store the personal information for the legally prescribed period.

- Records on contracts or withdrawal of offers: 5 years (Act on the Consumer Protection in Electronic Commerce, etc.)

- Records on payment and supply of goods/services: 5 years (Act on the Consumer Protection in Electronic Commerce, etc.)

- Records on consumer complaints or dispute resolution: 3 years (Act on the Consumer Protection in Electronic Commerce, etc.)

- Records on website visits: 3 months (Communications Secrets Protection Act)

- Records on labeling/advertisement: 6 months (Act on the Consumer Protection in Electronic Commerce, etc.)

- Records on personal location information: 1 year (Act on the Protection and Use of Location Information, etc.)

- Other cases with individual consent: Retained for the agreed period

Article 3 (Procedures and Methods of Personal Information Destruction)

The “Company” destroys personal information without delay once the purpose of collection and use has been fulfilled.

  1. Destruction procedures: Information entered by “users” for membership registration, etc. is transferred to a separate database (or a separate filing cabinet in the case of paper documents) after the purpose has been achieved. It is then stored for a certain period in accordance with relevant laws before being destroyed. Such personal information will not be used for purposes other than retention unless required by law.
  2. Destruction methods:

- Electronic files: Deleted using technical methods that prevent record recovery.

- Paper documents: Shredded with a shredder or incinerated.

Article 4 (Provision and Entrustment of Personal Information)

  1. Provision of personal information to third parties: In principle, the “Company” does not provide “users’” personal information to external parties. Exceptions are as follows:
    1. When the “user” has given prior consent.
    2. When required by law, or when investigative agencies request it through legal procedures and methods for investigative purposes.
    3. When providing reservation information to a “partner” for service reservation and provision: Only the minimum information necessary to fulfill the service (such as reservation holder’s name, contact details, reservation schedule, number of people, etc.) will be provided.
  2. Outsourcing of personal information processing: To provide smooth services, the “Company” outsources certain tasks as follows. When concluding an outsourcing contract, the Company takes necessary security measures, including compliance with relevant privacy laws, confidentiality obligations, prohibition of third-party provision, and responsibility in case of incidents.
    1. Entrusted Party:
      1. Payment agencies
      2. System operation & maintenance companies
      3. Identity verification service providers
      4. Accommodation & travel service partners
    2. Entrusted Task:
      1. Payment processing and fraud prevention
      2. Service system development, operation, data storage
      3. Identity verification and authentication
      4. Transmission of reservation details and information necessary for service provision (considered as third-party provision)

Article 5 (Rights of Users and Legal Guardians and How to Exercise Them)

  1. “Users” and their legal guardians (in the case of children under 14) may, at any time, view or modify their registered personal information, or request membership cancellation (withdrawal of consent).
  2. To view or modify personal information, “users” may use the “My Page” or “Edit Information” functions of the “Company.” To withdraw membership, the “Membership Withdrawal” function may be used.
  3. If a “user” requests correction of errors in their personal information, the relevant information will not be used or provided until the correction is completed. If incorrect personal information has already been provided to a third party, the correction results will be promptly communicated to the third party so that corrections can be made.
  4. Personal information deleted or canceled at the request of “users” or their legal guardians is handled in accordance with Article 2 (Retention and Use Period of Personal Information) and will not be viewed or used for any other purposes.

Article 6 (Installation/Operation of Automatic Personal Information Collection Devices and Refusal)

  1. Cookies: The “Company” uses cookies to store and frequently retrieve “user” information in order to provide personalized services. Cookies are small text files sent by the server operating the website to the “user’s” web browser, and are stored on the “user’s” hard disk.
  2. Purpose of using cookies: Cookies are used to analyze “users’” access frequency or visiting times, identify “users’” preferences and areas of interest, use them as indicators for service improvements, and provide targeted marketing and personalized services.
  3. Cookie installation choices: “Users” may choose whether to allow cookies. Accordingly, users can set options in their web browsers to allow all cookies, confirm each time a cookie is stored, or refuse all cookies.

- Example (Internet Explorer): Tools > Internet Options > Privacy > Advanced

- However, refusing to store cookies may cause difficulties in using certain services.

Article 7 (Technical and Administrative Measures for the Protection of Personal Information)

The “Company” has implemented the following technical and administrative measures to ensure the safe protection of users’ personal information:

  1. Encryption of personal information: Passwords are stored and managed in encrypted form. Important data is protected through file encryption or locking functions.
  2. Countermeasures against hacking and viruses: To prevent leakage or damage of personal information caused by hacking or computer viruses, the Company installs security programs, regularly updates and inspects them, and installs systems in areas with restricted external access while monitoring and blocking intrusions both technically and physically.
  3. Access restriction to personal information processing systems: Access to the database system that processes personal information is controlled by granting, changing, and revoking access rights. In addition, intrusion prevention systems are used to block unauthorized external access.
  4. Minimization and training of personnel handling personal information: The number of employees handling personal information is minimized, and regular training is provided to strengthen awareness of personal information protection.
  5. Establishment and compliance with internal management plan: An internal management plan is established and implemented to ensure the safe handling of personal information.

Article 8 (Personal Information Protection Officer and Responsible Department)

The “Company” designates a Personal Information Protection Officer and a responsible department as follows, to oversee tasks related to personal information processing, handle user complaints, and provide remedies for damages:

- Personal Information Protection Officer: [Lee Hyun-seung] / [Representative] / [Contact information or email address]

- Responsible Department: [Customer Management Department] / [Contact information or email address]

Users may contact the Personal Information Protection Officer or the responsible department for any inquiries, complaints, or remedies related to the protection of their personal information while using the Company’s services. The “Company” will respond to and handle such inquiries without delay.

Article 9 (Remedies for Infringement of Rights)

Users may contact the following organizations for consultation or remedies in the event of personal information infringement:

1. Personal Information Infringement Report Center (operated by Korea Internet & Security Agency)

- Dial 118 (without area code)

< https://privacy.kisa.or.kr >

2. Personal Information Dispute Mediation Committee

- Dial 1833-6972 (without area code)

< https://www.kopico.go.kr >

3. Supreme Prosecutors’ Office Cyber Crime Investigation Department

- Dial 1301 (without area code)

< https://www.spo.go.kr >

4. National Police Agency Cyber Bureau

- Dial 182 (without area code)

< https://cyberbureau.police.go.kr >

Article 10 (Duty of Notification)

This Privacy Policy may be subject to additions, deletions, or modifications due to changes in laws, policies, or security technologies. In such cases, notice will be given at least 7 days in advance through the “Service” notices. However, in cases of significant changes affecting users’ rights, such as changes to the collection and use of personal information or provision to third parties, notice will be given at least 30 days in advance.

Supplementary Provision

This Privacy Policy will take effect from September 3, 2025.

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