Terms & Conditions

Chapter 1. General Provisions

Article 1 (Purpose)

This Agreement aims to define the rights, obligations, and responsibilities of “the Company” and “Users” in relation to the use of the online/mobile platform and related services (hereinafter referred to as the “Service”) operated by Optibide Co., Ltd. (hereinafter referred to as the “Company”). In particular, the Company serves as an intermediary between “Accommodation & Travel Service Partners” and “Users” for accommodation reservations and travel services, and these Terms are intended to clarify the legal relationships arising in the process.

Article 2 (Definitions)

  1. “Company” refers to the business operator providing the [Optibide] service.
  2. “Service” refers to all functions and services of [Optibide] provided by the Company to Users through devices (including PCs, mobile devices, and other wired/wireless equipment), including accommodation reservations, travel product search and booking, and communication functions with Partners.
  3. “User” refers to a member who accesses the Service and uses the services provided by the Company in accordance with these Terms.
  4. “Member” refers to a person who has entered into a service use contract with the Company under these Terms by accessing the Service and who can continuously use the Services provided by the Company.
  5. “Accommodation & Travel Service Partner” (hereinafter referred to as “Partner”) refers to an individual or business that meets the Company’s qualification requirements and is approved to provide Users with travel-related products and services (hereinafter referred to as “Partner Services”), such as accommodation, tours/activities, and transportation, either for a fee or free of charge.
  6. “Accommodation Service” refers to all accommodation-related services provided by a Partner to Users.
  7. “Travel Service” refers to all travel-related services other than accommodation provided by a Partner to Users, including flights, tours, activities, transportation, and local guidance.
  8. “Reservation” refers to the act of a User applying for and confirming the use of a Partner Service through the Service.
  9. “Dedicated Communication Function” refers to the communication tool provided by the Company within the Service to facilitate inquiries and communication related to services between Partners and Users.
  10. The term "Dedicated Communication Feature" refers to the communication channel provided by the Company within the Service for inquiries and communication related to the Service between Partners and Users.

Article 3 (Effect and Amendment of Terms and Conditions)

  1. These Terms and Conditions shall take effect once they are posted on the Service screen or otherwise notified to Users.
  2. The Company may amend these Terms and Conditions to the extent that it does not violate relevant laws, including the Act on the Regulation of Terms and Conditions and the Act on Promotion of Information and Communications Network Utilization and Information Protection. The amended Terms shall take effect once notified in the same manner as set forth in Paragraph 1.
  3. If a Member does not agree to the amended Terms, they may discontinue use of the Service and withdraw their membership. If they continue to use the Service after the effective date of the amended Terms, they shall be deemed to have agreed to the amendments.

Article 4 (Matters Not Stipulated in the Terms)

Any matters not specified in these Terms and the interpretation of these Terms shall be governed by relevant laws (in particular, the Act on Consumer Protection in Electronic Commerce, the Tourism Promotion Act, the Fair Trade Act, etc.) or established practices.

Chapter 2 Membership and Service Agreement

Article 5 (Membership Registration)

  1. Any person who wishes to become a Member shall fill in the membership information in the form prescribed by the Company and express their consent to these Terms, thereby applying for membership.
  2. The Company shall register as Members those Users who apply under Paragraph 1, unless they fall under any of the following:
    1. Where the applicant has previously lost membership qualification under these Terms, except where the Company consents to re-registration.
    2. Where the registration contains false information, omissions, or errors.
    3. Where the Company deems that registering the applicant as a Member would cause significant technical difficulties.
    4. Where the applicant is under 14 years of age (except with the consent of a legal guardian).
  3. The membership agreement shall be deemed established when the Company’s acceptance reaches the Member.
  4. Members must immediately notify the Company of any changes to the information provided at the time of registration by modifying their membership information or by other appropriate means.

Article 6 (Partner Membership Registration and Approval)

  1. Any business entity or individual wishing to act as a "Partner" must provide the required information in accordance with the Partner registration procedures and standards set by the Company (including business information, business registration certificate, operating permit/report, details of services offered, liability insurance subscription, past records, creditworthiness, service quality, etc.) and undergo a strict review by the Company.
  2. The Company may approve or reject a Partner’s qualification through review, and grant approved Partners the authority necessary to provide Partner Services. In particular, registration may be rejected if:
    1. The services to be provided violate relevant laws or are illegal.
    2. Business registration and operating permits are insufficient or false.
    3. The application is made using another person’s identity.
    4. The applicant fails to meet the Company’s review standards or poses a risk to the credibility of the platform.
  3. A Partner may set up their profile, detailed descriptions of Partner Services, usage fees, and reservation conditions within the Service, and display them to Users.

Chapter 3 Use of Service and Reservations

Article 7 (Provision of Services)

  1. The Company provides Users with the following services:\
    1. Search for accommodations and travel services: A function enabling Users to search and review Partner Services that meet their desired conditions.
    2. Reservation and payment brokerage: A function supporting Users in requesting reservations and completing payments for Partner Services through the Service. (The reservation contract, however, is directly between the User and the Partner)
    3. Communication function with Partners: Provision of a dedicated communication feature for inquiries, reservation confirmations, and service arrangements between Users and Partners.
    4. Feedback and review system: A function enabling Users to evaluate and leave reviews on Partner Services.
    5. Provision of Partner information: Important details such as business information, service details, cancellation/refund policies, etc., provided to Users.
    6. Any other services additionally developed by the Company or provided through partnerships with other companies.
  2. For the stable provision of services, the Company may conduct regular or irregular server inspections and updates, during which service use may be temporarily restricted.

Article 8 (Reservation and Service Use Contract of Partner Services)

  1. A reservation for a Partner Service through the Service constitutes a direct contract between the User and the Partner. The Company merely provides the intermediary platform for contract formation, but bears final responsibility for reservations and service implementation until the service use begins. However, issues arising during actual service use shall be the responsibility of the contracting parties themselves.
  2. Prior to making a reservation, Users must review the service details, prices, refund policies, and terms and conditions set by the Partner.
  3. Once a reservation is completed, the User is entitled to use the reserved Partner Service. All fees arising at the time of reservation must be paid through the payment system provided by the Company.
  4. Partners must faithfully perform the Partner Services reserved by Users.

Article 9 (Cancellation, Refunds, and Changes)

  1. Rules regarding cancellations, refunds, and changes of Partner Services shall follow the policies set by each Partner as well as the Company’s common policies. Users must confirm the Company’s cancellation/refund policies prior to making a reservation.
  2. The Company shall clearly display Partner policies within the Service for Users to review.
  3. The Company must implement legitimate cancellation, refund, and change requests from Users in accordance with the Act on Consumer Protection in Electronic Commerce and other relevant laws.

Article 10 (Payment and Settlement)

  1. The Company provides the payment system for Partner Services.
  2. Users must pay the fees for Partner Services using the payment methods designated within the Service.
  3. Payments are settled with the Company after deducting a certain fee. The settlement method and commission details shall be governed by a separate agreement between the Partner and the Company.

Article 11 (Service Availability and Suspension)

  1. The “Service” shall, in principle, be available 24 hours a day, 365 days a year.
  2. The “Company” may temporarily suspend the provision of the Service if there is a need for maintenance, replacement, or repair of computer or other information and communications equipment, interruption of communications, or for other significant operational reasons.
  3. In the event of service suspension, the “Company” shall notify “Users” in advance. However, if the suspension occurs due to reasons unforeseeable or beyond the control of the “Company” (such as system failure, national emergencies, etc.), notification may be given afterward.

Chapter 4 Rights and Obligations

Article 12 (Obligations of the Company)

  1. The “Company” shall comply with these Terms and relevant laws and endeavor to provide continuous and stable services.
  2. The “Company” shall establish a security system to protect the personal information of “Users” and “Partners,” publicly disclose its Privacy Policy, and comply with it.
  3. The “Company” shall handle opinions or complaints raised by “Users” through appropriate procedures if deemed legitimate.
  4. The “Company” shall make efforts to verify the authenticity of information provided by “Partners” and to manage the quality of “Partner Services.”

Article 13 (Obligations of Users)

  1. “Users” must provide information truthfully when applying for membership or making changes to their information. If false or third-party information is registered, the “User” shall bear legal responsibility and may be restricted from using the Service.
  2. “Users” shall comply with these Terms, relevant laws, and any notices communicated by the “Company” in relation to the Service, and shall not engage in conduct that interferes with the Company’s operations.
  3. “Users” shall not engage in the following acts:
    1. Collecting, storing, leaking, or misusing other “Members’” personal information without authorization.
    2. Reproducing, transmitting, publishing, or distributing information obtained through the “Service,” or using it for commercial purposes without prior consent from the “Company.”
    3. Posting, transmitting, or distributing obscene, vulgar, illegal, defamatory, insulting, or otherwise offensive content contrary to public order and morals.
    4. Infringing upon the copyrights of the “Company,” “Partners,” or third parties, or any other rights.
    5. Interfering with the normal operation of the “Service” or violating other “Users’” personal information by means such as hacking or spreading computer viruses.
    6. Inducing or attempting direct transactions (“off-platform transactions”) with “Partners” without using the “Service.”
    7. Engaging in sexual harassment, personal attacks, discriminatory remarks, or any conduct that causes discomfort to “Partners” or other “Users.”
    8. Intentionally failing to use reserved “Partner Services” or maliciously repeating reservations/cancellations.
    9. Any other conduct that disrupts the sound operation of the “Service” or violates relevant laws.

Article 14 (Obligations of Partners)

  1. “Partners” must always keep the service information registered with the “Company” (such as accommodation information, service details, prices, availability, cancellation/refund policies, etc.) accurate and up to date.
  2. “Partners” must faithfully provide the “Partner Services” reserved by “Users” through the “Service,” and all legal responsibility arising from the provision of such services rests with the “Partner.”
  3. When providing services to “Users,” “Partners” must exercise due care to ensure the safety of the “User’s” life, body, and property.
  4. “Partners” shall not engage in acts prohibited by relevant laws, these Terms, or contrary to public order and morals. In particular, the following acts are prohibited:
    1. Registering false or exaggerated information to mislead “Users.”
    2. Inducing or attempting direct transactions (“off-platform transactions”) with “Users” without using the “Service.”
    3. Providing services different from the reserved service to “Users,” or unilaterally canceling reservations (except where permitted under the “Partner’s” policy or due to unavoidable reasons).
    4. Demanding unfair additional charges from “Users”.
    5. Engaging in sexual harassment, personal attacks, discriminatory remarks, or other conduct that causes discomfort to “Users” or other “Partners”.
    6. Any other act that disrupts the sound operation of the “Service” or violates relevant laws.

Article 15 (Obligation to Protect Personal Information)

The “Company” shall endeavor to protect the personal information of “Users” and “Partners” in accordance with relevant laws such as the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. and the Personal Information Protection Act. Matters concerning the protection and use of personal information shall be governed by applicable laws and the “Company’s” Privacy Policy.

Chapter 5 Termination of Agreement and Restrictions on Use

Article 16 (Withdrawal of Membership and Loss of Qualification)

  1. “Members” may request withdrawal from the “Company” at any time, and the “Company” shall immediately process the withdrawal.
  2. If a “Member” falls under any of the following circumstances, the “Company” may restrict or suspend the member’s qualification:
    1. Registering false information when applying for membership.
    2. Obstructing another “User’s” use of the “Service” or misappropriating their information, thereby threatening the order of electronic commerce.
    3. Using the “Service” to engage in acts prohibited by law or these Terms, or contrary to public order and morals.
    4. Violating Article 13 (Obligations of Users). In particular, in cases of violation of Paragraph 3, Subparagraphs 6, 7, or 8 of Article 13, the “Company” may permanently revoke the “Member’s” qualification without prior notice.
  3. In the case of “Partners,” if they violate Article 14 (Obligations of Partners), provide services of significantly low quality, or receive continuous complaints from “Users,” the “Company” may restrict, suspend, or permanently revoke the “Partner’s” qualification, following separate procedures and standards.

Chapter 6 Compensation for Damages and Miscellaneous

Article 17 (Limitation of Liability)

  1. The “Company” shall not be liable for failure to provide the “Service” due to force majeure such as natural disasters or equivalent events.
  2. The “Company” shall not be liable for any service disruptions caused by reasons attributable to the “User.”
  3. The “Company” shall not be responsible for damages arising from information obtained by “Users” through the use of the “Service.” However, this does not apply in cases of willful misconduct or gross negligence by the “Company.”
  4. The “Company” is not a party to the reservation or service use agreements for “Partner Services” concluded between “Partners” and “Users,” and bears no responsibility for the provision of such services. Therefore, the “Company” shall not be liable for disputes or damages arising between “Partners” and “Users” in connection with “Partner Services,” to the extent permitted by relevant laws. However, this does not apply in cases of willful misconduct or gross negligence by the “Company.”
  5. The “Company” does not guarantee the accuracy, legality, or authenticity of information posted by “Partners” on the “Service,” including the content, pricing, or refund policies of “Partner Services,” and shall not be liable for any resulting damages. However, this does not apply in cases of willful misconduct or gross negligence by the “Company.”

Article 18 (Dispute Resolution)

  1. The “Company” shall give priority to handling complaints and opinions submitted by “Users” or “Partners.” However, if immediate processing is difficult, the “Company” shall promptly notify the concerned party of the reason and the expected schedule for handling.
  2. Any lawsuit concerning disputes arising between the “Company” and “Users,” or between the “Company” and “Partners,” shall be filed with the court of competent jurisdiction under the Civil Procedure Act.

Article 19 (Governing Law and Jurisdiction)

The interpretation of these Terms and any disputes between the “Company” and “Users” or “Partners” shall be governed by the laws of the Republic of Korea. Matters not specified in these Terms shall follow relevant laws and customary practices.

Supplementary Provision

These Terms shall take effect on September 3, 2025.

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